Wiltshire and Swindon Biological Records Centre

Wildlife Information Service

Melitta demidiata Roosting, WSBRCMiles Hodgkiss

Wiltshire Wildlife Trust supports this service to help the public find answers to their general wildlife questions and point them in the right direction for more information and if necessary expert help.

Queries range from “where is the best place in the county to spot Otters”, “can you tell me about bee-flies” to “where can I to buy wildflower seed”.

The type of question may be very varied, but the underlying themes are usually the same - a regard for wildlife, a concern for its protection and welfare and a joy at experiencing it close by.


Wildlife Information Volunteers (WIVs) are available on selected days of the week to speak directly to callers or reply to emails. They seek, wherever possible, to give an answer straightaway.

They can often supply detailed information and help you to find other relevant resources, such as publications and useful websites. WIVs don’t have all the answers, of course, but they can do limited research on your behalf to get an answer for you or a good lead to follow up. Where possible WIVs will aim to point you in the right direction by providing relevant contact details of some of the many organisations involved with wildlife and environmental protection.

Contact the Wildlife Information Volunteers

For questions about injured or distressed animals please note that neither WSBRC nor Wiltshire Wildlife Trust is able to offer an animal rescue or welfare service. There are national and local charitable organisations that do and offer advice or a 24 hr emergency service. Click here for animal rescue information.

ranunculus flowers, Jenny Wheeldon English Nature


Speckled Bush-cricket, Gilles san Martin


Wood Mouse, Andrew Everhale/ WSBRC